Terms & Conditions of sale
By accepting the Terms & Conditions, customers agree to read all our policies of sale on this page and also the Delivery, Returns and Order Confirmation.
When you place an order, we will require your name, e-mail address and payment details. Without this information we will not be able to process your request or notify you of acceptance of your order. A contact telephone number is also required so that we may reach you if there is a problem with your order. We may pass this information to our couriers or delivery agents in case they need to contact you to arrange the processing or delivery of your order.
An email confirmation is only a confirmation that we have received your order and/or payment. It is not an acceptance of your order and we retain the right to contact you and issue a full refund in the event of complications with your order; including, but not limited to, incorrect pricing, stock availability and delivery charges.
Once your order has been despatched the contract between Couronne and yourself has been completed. We cannot fulfil any obligations due to the following reasons:
- The product you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- Customers who fail to reach any order criteria set out in the Terms & Conditions
If there are any problems with your order, you will be contacted by one of our Customer Services Representatives either by email or by phone.
We will take all reasonable care within our power to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.